Terms and Conditions

Welcome to Sumitra Enterprises (“Company,” “we,” “our,” “us”). These Terms and Conditions govern your use of our website, sumitraenterprises.in (“Website”), and the purchase of products available on our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use this Website.

1. General Terms

• The Website serves as an online marketplace for purchasing a wide range of products, including electronics, daily essentials, safety utilities, drones & accessories, cameras & scopes, security & surveillance products, home & lifestyle goods, and industrial & scientific products.
• By using this Website, you confirm that you are at least 18 years old, or accessing the Website under the supervision of a parent or legal guardian. If you are under the age of 18, you may use the Website only with involvement of a parent or guardian.
• We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without prior notice, including features, products, or pricing, at our sole discretion.

2. Account Registration

• In order to access certain features of the Website or make a purchase, you may be required to create an account.
• You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.
• We reserve the right to suspend or terminate your account at our discretion if any unauthorized or fraudulent activity is detected, or if we suspect that you have violated these Terms and Conditions.

3. Orders and Payment

• All orders placed through our Website are subject to acceptance and availability. We may, at our discretion, refuse or cancel any order.
• We reserve the right to cancel any order at our discretion, including but not limited to instances of pricing errors, product unavailability, or suspected fraudulent activity.
• Payment must be made in full prior to the dispatch of your order. We accept various payment methods, including credit/debit cards, net banking, and other options as indicated on our Website. All payment information is processed securely.

4. Pricing and Product Information

• All prices listed on the Website are in Indian Rupees (INR) and are subject to change without prior notice. Prices may vary due to promotions, discounts, or changes in the cost of goods or services.
• We make every effort to ensure that the descriptions, images, and specifications of products listed on the Website are accurate. However, we do not warrant that product details are always accurate, complete, or error-free, and we reserve the right to correct any errors.

5. Shipping and Delivery

• We aim to deliver products within the estimated time frame indicated on the Website. However, delivery timelines may vary based on location, courier service, and unforeseen circumstances.
• We are not responsible for delays caused by third-party delivery services or any circumstances beyond our control.
• The risk of loss and ownership of products passes to you upon successful delivery. We are not liable for any loss or damage to the product after the delivery has been completed.

6. Returns and Refunds

• We accept returns and process refunds in accordance with our Return & Refund Policy, which is available on the Website.
• To qualify for a return, products must be returned in their original packaging, unused, and with all original accessories, manuals, and documentation.
• Refunds will be processed within the stipulated time after verifying the returned product, in accordance with our Return & Refund Policy.

7. Warranties and Liability

• Products sold on our Website may come with manufacturer warranties, where applicable. For warranty-related inquiries, please refer to the product’s warranty policy.
• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except as required by law.
• To the maximum extent permitted by law, our liability is limited to the purchase amount of the product in question.

8. User Conduct

• You agree not to use the Website for any unlawful or prohibited activity, including, but not limited to, fraud, harassment, or distributing malicious content.
• You shall not engage in any conduct that could damage, disable, overburden, or impair the Website’s functionality, or attempt to interfere with the Website’s operation in any way.

9. Privacy Policy

• Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using this Website, you consent to the practices outlined in the Privacy Policy.

10. Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Delhi, India, unless otherwise required by applicable law.

11. Compliance with Indian E-Commerce Norms

• We comply with all applicable e-commerce regulations under the Consumer Protection (E-Commerce) Rules, 2020, and other relevant Indian laws.
• We ensure transparent pricing, detailed product descriptions, and clear return/refund policies, in alignment with Indian government regulations.
• We provide a designated customer support channel, and a grievance officer is available to handle customer complaints and disputes in compliance with legal requirements.
• We do not engage in price manipulation, false advertising, or unfair trade practices, and all promotions are genuine and compliant with Indian e-commerce norms.
• All personal data and financial transactions are handled securely, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

12. Contact Information

For any questions regarding these Terms and Conditions, or if you require any further assistance, you can contact us at:

Sumitra Enterprises

Email: contact@sumitraenterprises.in

Phone: 9555404400

Address: Sant Nagar, Burari, Delhi-110084, India

By continuing to use our Website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.