Privacy Policy
Security & Privacy- Sumitra Enterprises
Sumitra Enterprises (“Company,” “we,” “our,” “us”) is deeply committed to respecting your privacy. We recognize the importance of the personal information you provide to us and are dedicated to protecting it. This Privacy Policy outlines the collection, use, sharing, and safeguarding of your personal information when you visit our website, sumitraenterprises.in (“Website”). By accessing or using our Website, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We gather information in the following ways:
- Personal Information
When you create an account, place an order, or contact us, we collect personal information necessary to complete these actions. This may include your name, email address, phone number, shipping address, payment details, and other details relevant to fulfilling your order or request. For example, if you place an order with us, we collect the billing and shipping information to ensure your order reaches you smoothly. This information allows us to provide you with an efficient and personalized shopping experience.
- Non-Personal Information
We also gather non-personal information automatically, such as your IP address, browser type, device information, and browsing activity on our Website. This helps us analyze traffic trends, monitor our site’s performance, and ensure that our website is functioning properly. This data is used purely for website analytics, troubleshooting, and improving the performance of the Website.
- Cookies and Tracking Technologies
To offer a more personalized experience and analyze the effectiveness of our Website, we use cookies and similar tracking technologies. Cookies are small files that are stored on your device when you visit our Website. They help us remember your preferences, provide personalized content, and track your browsing behavior to improve site performance. By continuing to use our Website, you consent to the use of these technologies unless you disable them through your browser settings.
2. How We Use Your Information
- Processing Transactions and Orders
We use your personal information to process payments, fulfill orders, and deliver the products you purchase. For example, when you place an order, we use the data you provide, including payment details and shipping address, to process the order and ensure its timely delivery.
- Communication with You
We may use your contact information to keep you informed about the status of your orders, send promotional offers, updates, or respond to customer service inquiries. Whether it’s confirming an order, updating you about its shipment, or notifying you of a sale or new product, we ensure that you are always in the loop.
- Enhancing Website Functionality and User Experience
We strive to continuously improve our Website to ensure that it provides a smooth and enjoyable experience for you. By analyzing the data collected through cookies and other tracking technologies, we can enhance the design, functionality, security, and usability of the Website, allowing us to better serve you.
- Legal Compliance and Enforcement of Terms
We use your information to comply with legal obligations and ensure that our Terms and Conditions are properly enforced. For example, if there’s a legal inquiry or dispute related to your purchases, your data may be used for lawful reasons, such as fulfilling regulatory or legal requirements.
3. Sharing of Information
- No Sale or Rent of Personal Data
We do not sell, rent, or share your data with third parties for their marketing purposes. Your personal information is securely stored and used only following this Privacy Policy and for the purposes stated herein.
- Sharing with Trusted Service Providers
To help us fulfill orders and provide essential services, we may share your personal information with trusted third-party service providers. This includes payment processors to handle transactions securely and delivery partners to ensure timely shipping. These providers are contractually bound to maintain the confidentiality and security of your data.
- Legal Disclosures
In certain situations, we may disclose your personal information if required by law or in response to lawful requests by public authorities (e.g., to comply with legal obligations or respond to a subpoena). We will disclose only the minimum amount of data necessary to comply with such legal requirements.
4. Data Security
- Security Measures We Implement
We take data security very seriously and implement reasonable technical and organizational measures to protect your personal data. This includes using Secure Sockets Layer (SSL) encryption for online transactions, firewalls, and secure servers. While these measures are intended to provide a high level of protection for your data, no security system is completely foolproof.
- Limitations of Security
Although we make every effort to safeguard your personal information, we cannot guarantee 100% security due to the nature of the internet and technology. We advise users to adopt appropriate security measures, such as protecting login credentials and using secure networks when interacting with our Website.
5. User Rights and Choices
- Access, Update, or Delete Your Personal Information
You have the right to access, update, or delete the personal information we hold about you. Simply log into your account to make changes, or contact us if you wish to delete your account or request a copy of the information we have stored.
- Opting Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional offers from us, you can opt out by clicking the “unsubscribe” link provided in our emails. This will ensure that you no longer receive unsolicited communications from us.
- Managing Cookies
You can control cookie settings in your browser, allowing you to block or delete cookies if you prefer. However, please note that disabling cookies may affect certain Website features and functionalities.
6. Third-Party Links
Our Website may include links to third-party websites for additional information or services. These third-party sites have their own privacy policies, and we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Compliance with Indian Laws
- Adherence to Information Technology Rules
We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ensuring that your sensitive personal data is treated with the utmost care and protection.
- Compliance with Consumer Protection Rules
As part of our commitment to protecting your rights, we adhere to the Consumer Protection (E-Commerce) Rules, 2020. These rules outline the data protection measures we take, as well as the grievance redressal mechanisms available to users in case of complaints or issues.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We encourage you to regularly review this page for any updates. The revised Privacy Policy will be posted on our Website with a new effective date, and your continued use of our Website signifies your acceptance of these changes.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us:
- Email: contact@sumitraenterprises.in
- Phone: +91-9555404400
- Address: Sant Nagar, Burari, Delhi- 110084
By using our Website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. Your privacy is important to us, and we are dedicated to safeguarding it.