Pricing Policy –Sumitra Enterprises 

At Sumitra Enterprises, we strongly believe that transparent pricing is the foundation of trust between a business and its customers. Our pricing policy reflects our dedication to fairness, customer satisfaction, and ethical business practices. With a diverse range of products spanning categories like Drones & Accessories, Cameras & Scopes, Electronics, Security & Surveillance, Home & Lifestyle, and Industrial & Scientific equipment, our goal is to offer consistent value and clarity to every customer, every time.

(a) One Price Policy for All Customers

We proudly follow a “One Price for All” model, ensuring that every customer gets the same fair and transparent price for each product listed on our platform. This policy applies to both individual and business customers, regardless of location or purchasing history. However, prices may vary slightly due to additional services such as express delivery options, part-payment schemes, or specific payment gateway charges. These service-related charges are always clearly disclosed before checkout, ensuring full transparency with no hidden costs.

(b) Local Supplier Pricing Flexibility

Sumitra Enterprises collaborates with over 22 verified suppliers located across different cities in India. In certain cases, if a customer prefers to source the product from a nearby supplier (for faster delivery or convenience), the local supplier may quote a price that is slightly higher or lower than our standard online rate. This variation may be due to local handling, logistics, packaging, or service fees. In all such cases, customers are informed about the change in pricing in advance, and no deal is finalized without mutual consent.

(c) Customer-Centric and Inclusive Pricing

Our pricing is designed with a deep understanding of the wide range of customers we serve—from individual consumers and hobbyists to industries and scientific institutions. Regardless of the product category, we ensure that our prices remain reasonable, competitive, and customer-friendly. Whether you are shopping for personal use or professional applications, we want our products to remain accessible without compromising on quality, service, or post-sales support.

(d) Competitive Margins and Value-Driven Rates

At Sumitra Enterprises, we follow a low-margin, high-volume business model. We do not inflate prices unnecessarily or rely on unrealistic discounts to attract attention. Instead, we price our products strategically to offer true value, balancing affordability with reliability. By keeping our margins lean and operations efficient, we are able to deliver top-quality products at prices that compete with major online and offline players—without sacrificing integrity or customer experience.

(e) Ethical and Transparent Pricing System

We do not believe in misleading pricing tactics such as inflated MRPs, false discounts, or hidden charges. Every cost component, including applicable GST, shipping charges (if any), and extra service fees, is made completely visible before you make the payment. We strictly comply with Indian consumer laws and follow the pricing transparency guidelines set by the Consumer Protection (E-Commerce) Rules, 2020. With Sumitra Enterprises, what you see is truly what you pay.

(f) Promotional Offers and Discounts

To add more value for our customers, we occasionally introduce limited-time offers, bundle discounts, or seasonal promotions across different product categories. These offers are always clearly mentioned, come with specific terms and timelines, and apply equally to all eligible customers. We do not use confusing sales language or “flash discount” tactics. Instead, our promotions are designed to be straightforward and beneficial, helping customers get more without feeling misled.

(g) Maintaining Long-Term Trust and Goodwill

Our pricing policy plays a critical role in building and maintaining goodwill with our customers, suppliers, and business partners. We do not engage in exploitative pricing, bait-and-switch tactics, or undercutting practices. Instead, we focus on creating consistent, reliable, and ethical pricing strategies that can earn your trust and bring you back for repeat purchases. We regularly review our pricing structures to reflect market changes, customer feedback, and legal requirements while ensuring stability and fairness.

(h) Custom Pricing for Bulk or B2B Orders

While our standard pricing remains the same for most retail customers, we do offer customized quotations for bulk buyers, corporate clients, educational institutions, or industrial buyers looking for large volumes. Our B2B pricing is structured based on order quantity, delivery timelines, product type, and any long-term collaboration. Customers can reach out to us directly for bulk inquiries, and we guarantee a clear, written quote without hidden clauses.

If you have any questions, special requests, or feedback regarding our pricing policy, feel free to get in touch with our team. We are always here to assist and make your shopping experience transparent, comfortable, and valuable.

Contact Details:

Email: contact@sumitraenterprises.in

Phone: +91-9555404400

Address: Sant Nagar, Burari, Delhi – 110084