Quick Links
Return and Exchange Policy – Sumitra Enterprises
At Sumitra Enterprises, we believe in building long-term trust with our customers by ensuring transparency, fairness, and customer satisfaction in every purchase. To help you shop with confidence, we have outlined a clear and customer-friendly Return, Exchange, and Refund Policy. Please read each point carefully before making a purchase to fully understand the terms, procedures, and eligibility for returns or refunds.
1. Check Product Information Before Purchase
Before placing an order, we request all our customers to ensure they are fully informed about the product they are buying. We encourage you to confirm the specifications, warranty details, usage instructions, and return eligibility of the product by contacting our sales team. This will help you avoid misunderstandings later. In certain cases, return is possible only under specific conditions, so kindly be aware of the applicable return scenarios for the product you are purchasing.
2. Always Record an Unboxing Video
We strongly request all our customers to record a clear and continuous unboxing video when opening the package for the first time. This unboxing video is mandatory and must begin before the seal is broken. It helps us verify if the product received is in proper condition or if it was damaged or missing any components. Without this video proof, we will not be able to process returns, replacements, or missing item claims. Make sure the video captures the entire process from start to end.
3. When Return is Accepted by Us
We only accept product returns if the product you received is not in the condition as described to you at the time of order or differs from what was promised. If the product is damaged, defective, or incorrect, and this is clearly shown in your unboxing video, we will accept the return and arrange a replacement or further action accordingly. Returns will not be accepted for change of mind, incorrect use, or user-related damage after the delivery has been completed.
4. Exchange Policy for Damaged or Defective Items
If the product you receive is damaged during delivery or found to be non-functional out of the box, we offer an exchange for the same product. This is applicable only when you submit an unboxing video showing the damage clearly. Exchanges are only provided once we receive the defective unit back from your side in its original packaging. In case of items with warranty, replacement will be processed strictly under warranty terms, and no refunds will be issued.
5. Mandatory Invoice for Warranty Claims
If the product you purchased comes with a warranty, please make sure to collect a proper GST invoice from our sales team at the time of purchase. The invoice should clearly mention the warranty duration and applicable terms. This invoice will be required when you request a warranty-based replacement. Without a valid invoice, warranty claims cannot be processed. Kindly remind your sales representative to write warranty details clearly in the invoice for future reference.
6. Responsibility in Case of Transport Damages
In case the order is delivered through railway parcel, third-party courier, or other transport services, any damage caused during transit is considered the responsibility of the transport company. We carefully pack all products before dispatch, but damages that happen during transportation by third parties are beyond our control. Please check your parcel at the time of delivery and raise an immediate complaint with the delivery provider if any damage is noticed externally.
7. Order Cancellation and Modification Policy
Once an order is confirmed and placed, it cannot be cancelled under any condition. However, we do allow changes or modifications to the order before it is dispatched. You may request changes in model, quantity, or specifications if the product has not yet left our warehouse. Once the order has been packed and shipped, no changes will be accepted. We recommend contacting our team immediately if you wish to make any edits to your confirmed order.
8. Drone Products – Special Guidelines
Drones-related accessories require extra care in terms of return, replacement, or damage claims. For any courier-related damage claims involving drones, an unboxing video is strictly compulsory. Missing propellers, batteries, or controllers must be shown clearly in the video to be eligible for support. Any drone warranty claim is strictly evaluated based on actual usage conditions, and replacements will only happen after complete inspection of the returned drone by our team.
9. Replacement Processing Time and Stock Delays
The average processing time for any product replacement is up to 21 working days from the date we receive the returned item. In some cases, if the product is not available in our stock at the time of replacement, the process may take longer. We will inform you of any delays in advance. Please note that the replacement timeline for warranty-based products also depends on the availability of parts and the condition of the product returned to us.
10. Shipping Costs for Returns and Replacements
Customers are responsible for covering the full cost of shipping for returning a product to us for replacement or exchange. Shipping charges will not be reimbursed under any circumstances unless the wrong item was sent by us. Replacement or warranty processing will begin only after we receive the item in question and verify its condition. Please ensure proper packaging and use a reliable courier service while returning products to avoid further damage.
11. Refunds – Timeframe and Deductions
If a refund is approved, the processing will begin within 7 to 9 working days after the returned item is received and inspected by our team. Refunds will only be issued if a replacement is not available or agreed upon mutually. Please note that any transaction charges, payment gateway fees, or bank deductions (such as credit card fees) will not be refunded. In addition, shipping costs will also be deducted from the total refund amount before processing.
12. Credit Card Payments – Transaction Charges
For customers who make payments via credit card or online payment gateways, please be aware that the service charges deducted by banks or third-party payment processors will not be refunded. These charges are irreversible and will be subtracted from your refund total. Refunds will be transferred to the original payment method used during the transaction and may take additional time to reflect based on your bank’s processing timeline.
13. Products Not Covered by Warranty
Items that do not come with any warranty are tested before dispatch to ensure they are in perfect working condition. These products are considered final sale once they are delivered in working order. If such a product is received in a non-working condition, it must be reported immediately with proper video proof. Claims raised after 48 hours or without video proof will not be entertained. Such products are not eligible for a refund but may be exchanged at our discretion.
14. Customer Support and Communication Channels
For all return, exchange, or refund-related inquiries, customers must contact our support team directly with their order number, video proof, and purchase invoice. Our representatives are available to assist you and ensure smooth processing. We recommend reaching out as early as possible in case of any issue. We are here to help you resolve your concerns fairly, but cooperation from your side in following the process is also necessary for faster resolution.
15. Contact Us for Any Assistance
We are always ready to support you with any information or help you may need regarding your purchase, delivery, or after-sales service. Please don’t hesitate to get in touch with us through the following channels:
- Mobile Numbers: +91 95554 04400, +91 93101 71363, +91 98910 98328
- Email: sumitraenterprises111@gmail.com
We appreciate your cooperation in helping us serve you better. Thank you for choosing Sumitra Enterprises.
Cancellation and Refund Policy – Sumitra Enterprises
This policy outlines the terms regarding cancellation and refunds for orders placed on www.sumitraenterprises.in. It works in conjunction with our general Terms and Conditions of Use and is applicable to all transactions made through our website.
- Order Cancellation by the Company: We reserve the right to cancel any order at our sole discretion due to various reasons such as pricing errors, website inaccuracies, fraudulent transactions, technical glitches, or issues with the delivery location. In such cases, if the payment has already been made, it will be refunded to the original payment method used. No interest or additional compensation will be provided.
- Post-Shipping Cancellations: Even after an order has been shipped, we may cancel it if critical issues are discovered—such as wrong pricing, inventory discrepancies, delivery complications, employee error, vendor issues, or force majeure events. In such situations, a full refund will be processed, but it may take up to 30 business days depending on the payment gateway’s timeline.
- No Liability for Cancellation: In case of cancellation by us, our responsibility is limited to the amount you paid and that has been received in our bank account. We are not responsible for any indirect losses or consequences that may result from such cancellations. For Cash on Delivery (COD) orders, no refund will be issued as no payment was received in our bank account.
- Non-Confirmation of Orders: The order confirmation email received after placing an order is not an invoice or confirmation of acceptance. It merely represents a request placed by the customer. The final confirmation is done only after manual verification by our team based on product availability, delivery feasibility, and order accuracy.
- Incorrect Pricing and Information: If a product is listed with incorrect details or pricing due to any technical issue, we may cancel the order even after initial confirmation. If the product has not been delivered yet, the order will be canceled, and the paid amount will be refunded. Orders placed on incorrect pricing will not be honoured unless confirmed manually.
- Price and Availability Subject to Change: All product prices and availability are subject to change without prior notice. We reserve the right to revise, discontinue, or update products and services at any time. If a product becomes unavailable or delayed beyond the promised time, the order will be canceled, and the customer will be notified.
- Customer-Initiated Cancellations: Customers cannot cancel prepaid or COD orders free of charge once placed unless specifically mentioned. If a prepaid order is canceled before shipment, 50% of the paid amount will be refunded. If it’s canceled within 1 hour of placing the order (and not yet shipped), 80% may be refunded.
- No Refund for Shipped Prepaid Orders: Once a prepaid order has been shipped, cancellation is not permitted, and no refund will be issued. Since we often source products specifically for each customer, shipped items cannot be canceled or returned unless damaged or defective upon delivery.
- No Refund for Refused COD Orders: If a COD order is refused by the customer at the time of delivery, no refund will be issued. Additionally, repeated refusal of COD orders may result in future orders being blocked or automatically canceled.
- Refund Timeline and Method: All refunds will be processed to the original method of payment used. The refund timeline depends on the payment gateway and can take up to 30 business days. Refunds cannot be transferred to another payment mode unless approved by us.
- Non-Refundable Gateway Charges: Any payment gateway charges incurred during the transaction or cancellation process are non-refundable. These charges are paid directly to the payment gateway service and not to Sumitra Enterprises.
Security & Privacy- Sumitra Enterprises
Sumitra Enterprises (“Company,” “we,” “our,” “us”) is deeply committed to respecting your privacy. We recognize the importance of the personal information you provide to us and are dedicated to protecting it. This Privacy Policy outlines the collection, use, sharing, and safeguarding of your personal information when you visit our website, sumitraenterprises.in (“Website”). By accessing or using our Website, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We gather information in the following ways:
- Personal Information
When you create an account, place an order, or contact us, we collect personal information necessary to complete these actions. This may include your name, email address, phone number, shipping address, payment details, and other details relevant to fulfilling your order or request. For example, if you place an order with us, we collect the billing and shipping information to ensure your order reaches you smoothly. This information allows us to provide you with an efficient and personalized shopping experience.
- Non-Personal Information
We also gather non-personal information automatically, such as your IP address, browser type, device information, and browsing activity on our Website. This helps us analyze traffic trends, monitor our site’s performance, and ensure that our website is functioning properly. This data is used purely for website analytics, troubleshooting, and improving the performance of the Website.
- Cookies and Tracking Technologies
To offer a more personalized experience and analyze the effectiveness of our Website, we use cookies and similar tracking technologies. Cookies are small files that are stored on your device when you visit our Website. They help us remember your preferences, provide personalized content, and track your browsing behavior to improve site performance. By continuing to use our Website, you consent to the use of these technologies unless you disable them through your browser settings.
2. How We Use Your Information
- Processing Transactions and Orders
We use your personal information to process payments, fulfill orders, and deliver the products you purchase. For example, when you place an order, we use the data you provide, including payment details and shipping address, to process the order and ensure its timely delivery.
- Communication with You
We may use your contact information to keep you informed about the status of your orders, send promotional offers, updates, or respond to customer service inquiries. Whether it’s confirming an order, updating you about its shipment, or notifying you of a sale or new product, we ensure that you are always in the loop.
- Enhancing Website Functionality and User Experience
We strive to continuously improve our Website to ensure that it provides a smooth and enjoyable experience for you. By analyzing the data collected through cookies and other tracking technologies, we can enhance the design, functionality, security, and usability of the Website, allowing us to better serve you.
- Legal Compliance and Enforcement of Terms
We use your information to comply with legal obligations and ensure that our Terms and Conditions are properly enforced. For example, if there’s a legal inquiry or dispute related to your purchases, your data may be used for lawful reasons, such as fulfilling regulatory or legal requirements.
3. Sharing of Information
- No Sale or Rent of Personal Data
We do not sell, rent, or share your data with third parties for their marketing purposes. Your personal information is securely stored and used only following this Privacy Policy and for the purposes stated herein.
- Sharing with Trusted Service Providers
To help us fulfill orders and provide essential services, we may share your personal information with trusted third-party service providers. This includes payment processors to handle transactions securely and delivery partners to ensure timely shipping. These providers are contractually bound to maintain the confidentiality and security of your data.
- Legal Disclosures
In certain situations, we may disclose your personal information if required by law or in response to lawful requests by public authorities (e.g., to comply with legal obligations or respond to a subpoena). We will disclose only the minimum amount of data necessary to comply with such legal requirements.
4. Data Security
- Security Measures We Implement
We take data security very seriously and implement reasonable technical and organizational measures to protect your personal data. This includes using Secure Sockets Layer (SSL) encryption for online transactions, firewalls, and secure servers. While these measures are intended to provide a high level of protection for your data, no security system is completely foolproof.
- Limitations of Security
Although we make every effort to safeguard your personal information, we cannot guarantee 100% security due to the nature of the internet and technology. We advise users to adopt appropriate security measures, such as protecting login credentials and using secure networks when interacting with our Website.
5. User Rights and Choices
- Access, Update, or Delete Your Personal Information
You have the right to access, update, or delete the personal information we hold about you. Simply log into your account to make changes, or contact us if you wish to delete your account or request a copy of the information we have stored.
- Opting Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional offers from us, you can opt out by clicking the “unsubscribe” link provided in our emails. This will ensure that you no longer receive unsolicited communications from us.
- Managing Cookies
You can control cookie settings in your browser, allowing you to block or delete cookies if you prefer. However, please note that disabling cookies may affect certain Website features and functionalities.
6. Third-Party Links
Our Website may include links to third-party websites for additional information or services. These third-party sites have their own privacy policies, and we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Compliance with Indian Laws
- Adherence to Information Technology Rules
We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ensuring that your sensitive personal data is treated with the utmost care and protection.
- Compliance with Consumer Protection Rules
As part of our commitment to protecting your rights, we adhere to the Consumer Protection (E-Commerce) Rules, 2020. These rules outline the data protection measures we take, as well as the grievance redressal mechanisms available to users in case of complaints or issues.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We encourage you to regularly review this page for any updates. The revised Privacy Policy will be posted on our Website with a new effective date, and your continued use of our Website signifies your acceptance of these changes.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us:
- Email: contact@sumitraenterprises.in
- Phone: +91-9555404400
- Address: Sant Nagar, Burari, Delhi- 110084
By using our Website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. Your privacy is important to us, and we are dedicated to safeguarding it.
Shipping Policy- Sumitra Enterprises
When Do We Ship?
At Sumitra Enterprises, we aim to process and ship orders efficiently and promptly. Our standard shipping days are from Monday to Saturday. Orders placed on Sundays or public holidays will not be processed immediately but will be dispatched on the next working day. This ensures that our operations remain smooth and uninterrupted, and your order reaches you without any unnecessary delays.
Where Do We Ship?
We proudly serve customers across India. At present, we offer delivery services to over 18,000 pin codes across the country, so no matter where you are, we are likely to deliver to your area. Our expansive network ensures that you can shop with confidence, knowing that we can deliver your order wherever you are located within India.
How Do We Ship?
To provide the best possible delivery experience, we work with a wide range of trusted and reliable courier partners. We believe in the power of strong relationships, and this helps us ensure your order reaches you on time. Our primary courier partners include:
- Tirupati Courier
- DTDC
- Bluedart
- Anjani Courier
- Maruti Courier
- Delhivery
- Xpressbees
- Madhur Courier
- Professional Courier
- Ekart Logistics
- Trackon Courier
- Indian Post
These partnerships help us offer a variety of shipping options and ensure that even in remote locations, your package can be delivered safely and efficiently. Whether it’s a local delivery or a long-distance order, we make sure your product is in capable hands throughout the shipping process.
What Is the Standard Delivery Time?
We understand that receiving your order promptly is important. The time it takes to deliver your package depends on the mode of transport used for your order. Below are the general delivery times based on the shipping method:
- Air Cargo Shipments: For quicker delivery, items shipped via air cargo typically reach you within 1 to 3 working days. This option is ideal for urgent shipments or for locations that are served by air routes.
- Surface Mode Shipments: For larger or heavier shipments, surface mode (land transportation) is typically used. Delivery for these orders generally takes between 1 to 7 working days, depending on the destination and weather conditions, as well as logistics factors like road conditions.
While we strive to make sure every order is delivered on time, please note that delivery times may occasionally vary due to factors beyond our control, such as public holidays, weather conditions, or logistics delays. We recommend tracking your order to stay updated on its status.
Shipment Rates
We aim to keep shipping costs transparent and affordable for our customers. Our rates are based on the weight of your package, and we offer two primary modes of delivery—Air Cargo and Surface Cargo:
- Air Cargo Rates: ₹200 per kg. This option ensures fast delivery times and is ideal for smaller, time-sensitive shipments.
- Surface Cargo Rates: ₹100 per kg. This option is more economical, suitable for larger shipments, and is typically used for ground transportation.
Shipping costs are calculated based on the weight of the product(s) in your order. You’ll be able to view your shipping charges during the checkout process, ensuring no surprises.
How to Track Your Order?
We provide tracking IDs for all dispatched orders so you can easily monitor the status of your package as it makes its way to you. Once your order is shipped, you’ll receive a tracking ID via email or SMS. You can use this tracking number on the respective courier’s website to view the current status of your delivery.
If you encounter any issues or need help tracking your order, don’t hesitate to reach out to us. Our customer service team is happy to assist you and ensure that you receive timely updates on your order’s progress.
Whether you’re eagerly awaiting your order or just want to check on its progress, we’re here to help you every step of the way.
More Information
In case you have any questions regarding our shipping policy, please feel free to contact us:
- Email: contact@sumitraenterprises.in
- Phone: +91 98910 98142 / +919555404400
- Address: Sant Nagar, Burari, Delhi- 110084
Note: The Shipping Policy of Sumitra Enterprises may be updated at any time to include or exclude clauses. We recommend checking this page regularly to stay informed about any changes. This policy does not apply to our delivery partners or third-party logistics services. For their terms, please refer to their respective policies.
Welcome to Sumitra Enterprises (“Company,” “we,” “our,” “us”). These Terms and Conditions govern your use of our website, sumitraenterprises.in (“Website”), and the purchase of products available on our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use this Website.
1. General Terms
- The Website serves as an online marketplace for purchasing a wide range of products, including electronics, daily essentials, safety utilities, drones & accessories, cameras & scopes, security & surveillance products, home & lifestyle goods, and industrial & scientific products.
- By using this Website, you confirm that you are at least 18 years old, or accessing the Website under the supervision of a parent or legal guardian. If you are under the age of 18, you may use the Website only with involvement of a parent or guardian.
- We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without prior notice, including features, products, or pricing, at our sole discretion.
2. Account Registration
- In order to access certain features of the Website or make a purchase, you may be required to create an account.
- You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.
- We reserve the right to suspend or terminate your account at our discretion if any unauthorized or fraudulent activity is detected, or if we suspect that you have violated these Terms and Conditions.
3. Orders and Payment
- All orders placed through our Website are subject to acceptance and availability. We may, at our discretion, refuse or cancel any order.
- We reserve the right to cancel any order at our discretion, including but not limited to instances of pricing errors, product unavailability, or suspected fraudulent activity.
- Payment must be made in full prior to the dispatch of your order. We accept various payment methods, including credit/debit cards, net banking, and other options as indicated on our Website. All payment information is processed securely.
4. Pricing and Product Information
- All prices listed on the Website are in Indian Rupees (INR) and are subject to change without prior notice. Prices may vary due to promotions, discounts, or changes in the cost of goods or services.
- We make every effort to ensure that the descriptions, images, and specifications of products listed on the Website are accurate. However, we do not warrant that product details are always accurate, complete, or error-free, and we reserve the right to correct any errors.
5. Shipping and Delivery
- We aim to deliver products within the estimated time frame indicated on the Website. However, delivery timelines may vary based on location, courier service, and unforeseen circumstances.
- We are not responsible for delays caused by third-party delivery services or any circumstances beyond our control.
- The risk of loss and ownership of products passes to you upon successful delivery. We are not liable for any loss or damage to the product after the delivery has been completed.
6. Returns and Refunds
- We accept returns and process refunds in accordance with our Return & Refund Policy, which is available on the Website.
- To qualify for a return, products must be returned in their original packaging, unused, and with all original accessories, manuals, and documentation.
- Refunds will be processed within the stipulated time after verifying the returned product, in accordance with our Return & Refund Policy.
7. Warranties and Liability
- Products sold on our Website may come with manufacturer warranties, where applicable. For warranty-related inquiries, please refer to the product’s warranty policy.
- We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except as required by law.
- To the maximum extent permitted by law, our liability is limited to the purchase amount of the product in question.
8. User Conduct
- You agree not to use the Website for any unlawful or prohibited activity, including, but not limited to, fraud, harassment, or distributing malicious content.
- You shall not engage in any conduct that could damage, disable, overburden, or impair the Website’s functionality, or attempt to interfere with the Website’s operation in any way.
9. Privacy Policy
- Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using this Website, you consent to the practices outlined in the Privacy Policy.
10. Governing Law and Dispute Resolution
- These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
- Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Delhi, India, unless otherwise required by applicable law.
11. Compliance with Indian E-Commerce Norms
- We comply with all applicable e-commerce regulations under the Consumer Protection (E-Commerce) Rules, 2020, and other relevant Indian laws.
- We ensure transparent pricing, detailed product descriptions, and clear return/refund policies, in alignment with Indian government regulations.
- We provide a designated customer support channel, and a grievance officer is available to handle customer complaints and disputes in compliance with legal requirements.
- We do not engage in price manipulation, false advertising, or unfair trade practices, and all promotions are genuine and compliant with Indian e-commerce norms.
- All personal data and financial transactions are handled securely, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
12. Contact Information
For any questions regarding these Terms and Conditions, or if you require any further assistance, you can contact us at:
Sumitra Enterprises
Email: contact@sumitraenterprises.in
Phone: 9555404400
Address: Sant Nagar, Burari, Delhi-110084, India
By continuing to use our Website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
Pricing Policy –Sumitra Enterprises
At Sumitra Enterprises, we strongly believe that transparent pricing is the foundation of trust between a business and its customers. Our pricing policy reflects our dedication to fairness, customer satisfaction, and ethical business practices. With a diverse range of products spanning categories like Drones & Accessories, Cameras & Scopes, Electronics, Security & Surveillance, Home & Lifestyle, and Industrial & Scientific equipment, our goal is to offer consistent value and clarity to every customer, every time.
(a) One Price Policy for All Customers
We proudly follow a “One Price for All” model, ensuring that every customer gets the same fair and transparent price for each product listed on our platform. This policy applies to both individual and business customers, regardless of location or purchasing history. However, prices may vary slightly due to additional services such as express delivery options, part-payment schemes, or specific payment gateway charges. These service-related charges are always clearly disclosed before checkout, ensuring full transparency with no hidden costs.
(b) Local Supplier Pricing Flexibility
Sumitra Enterprises collaborates with over 22 verified suppliers located across different cities in India. In certain cases, if a customer prefers to source the product from a nearby supplier (for faster delivery or convenience), the local supplier may quote a price that is slightly higher or lower than our standard online rate. This variation may be due to local handling, logistics, packaging, or service fees. In all such cases, customers are informed about the change in pricing in advance, and no deal is finalized without mutual consent.
(c) Customer-Centric and Inclusive Pricing
Our pricing is designed with a deep understanding of the wide range of customers we serve—from individual consumers and hobbyists to industries and scientific institutions. Regardless of the product category, we ensure that our prices remain reasonable, competitive, and customer-friendly. Whether you are shopping for personal use or professional applications, we want our products to remain accessible without compromising on quality, service, or post-sales support.
(d) Competitive Margins and Value-Driven Rates
At Sumitra Enterprises, we follow a low-margin, high-volume business model. We do not inflate prices unnecessarily or rely on unrealistic discounts to attract attention. Instead, we price our products strategically to offer true value, balancing affordability with reliability. By keeping our margins lean and operations efficient, we are able to deliver top-quality products at prices that compete with major online and offline players—without sacrificing integrity or customer experience.
(e) Ethical and Transparent Pricing System
We do not believe in misleading pricing tactics such as inflated MRPs, false discounts, or hidden charges. Every cost component, including applicable GST, shipping charges (if any), and extra service fees, is made completely visible before you make the payment. We strictly comply with Indian consumer laws and follow the pricing transparency guidelines set by the Consumer Protection (E-Commerce) Rules, 2020. With Sumitra Enterprises, what you see is truly what you pay.
(f) Promotional Offers and Discounts
To add more value for our customers, we occasionally introduce limited-time offers, bundle discounts, or seasonal promotions across different product categories. These offers are always clearly mentioned, come with specific terms and timelines, and apply equally to all eligible customers. We do not use confusing sales language or “flash discount” tactics. Instead, our promotions are designed to be straightforward and beneficial, helping customers get more without feeling misled.
(g) Maintaining Long-Term Trust and Goodwill
Our pricing policy plays a critical role in building and maintaining goodwill with our customers, suppliers, and business partners. We do not engage in exploitative pricing, bait-and-switch tactics, or undercutting practices. Instead, we focus on creating consistent, reliable, and ethical pricing strategies that can earn your trust and bring you back for repeat purchases. We regularly review our pricing structures to reflect market changes, customer feedback, and legal requirements while ensuring stability and fairness.
(h) Custom Pricing for Bulk or B2B Orders
While our standard pricing remains the same for most retail customers, we do offer customized quotations for bulk buyers, corporate clients, educational institutions, or industrial buyers looking for large volumes. Our B2B pricing is structured based on order quantity, delivery timelines, product type, and any long-term collaboration. Customers can reach out to us directly for bulk inquiries, and we guarantee a clear, written quote without hidden clauses.
If you have any questions, special requests, or feedback regarding our pricing policy, feel free to get in touch with our team. We are always here to assist and make your shopping experience transparent, comfortable, and valuable.
Contact Details:
Email: contact@sumitraenterprises.in
Phone: +91-9555404400
Address: Sant Nagar, Burari, Delhi – 110084